Lake Country Veterinary Care at 600 Hartbrook Drive # 4 in Hartland, Wisconsin

Customer Reviews about Lake Country Veterinary Care

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  Dr. Krueger has taken wonderful care of our pets for many years. We appreciate her common sense approach and her clear communication. The office staff has always been welcoming and very helpful whenever we have called or visited.
  September 27, 2017

  by Kathy Robinson
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  I took my dog in because she had a lump on her butt. Having a history of anal gland problems, I thought they might be related. I was waiting in an exam room when Andrea walks in and says "So your dog needs her anal glands expressed?" Wait minute, I say, I'm here because she has a lump on her butt and has a history of anal gland problems, but her anal glands might not need to be expressed. Well, you're going to have to wait then, she says, backing out of the room, because we have three ahead of you. Three ahead of me when I have the first appointment of the day? Yes, three emergencies just walked in. I can prep her, she says, so maybe the doctor can take a quick look at her between emergencies. But I want to know what you're going to be doing with her I say, because she might not need to have her anal glands expressed. Well, (calling my dog by another dog's name) will have to wait, and it might be a while. As she starts to leave I ask what's a while? I have no idea she says. I'll come back later then, I say. That's why I'm offering to get her prepped so the doctor can look at her, she says. Okay then. A couple of minutes later Dr. Cattani walks in and I relay what just happened -- that there was confusion about why my dog was here and was taken away without me really knowing what would be happening with her. "I'm sorry you're displeased" is all she has to say. "Let's worry about your dog instead". Zero concern, zero compassion, zero empathy. I have no problem waiting to have my dog looked at, especially when emergency dogs come in, but I still want to know what's going to happen with my dog before she is whisked away, and that she's going to get the same level of care as if there weren't three emergencies going on. And when I complain about that, I want some agreement and understanding. The fact that I don't get it tells me it's time to find a new vet.
  June 22, 2017

  by silverecho27

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About Lake Country Veterinary Care in Hartland